Exchanges and Returns
The website www.leatherforcraft.com has the greatest concern for the quality of its products and services, however, if you are not satisfied with the product, you can return or exchange it within a maximum of 14 days after the customer is obliged to return the product(s) in its original and intact packaging and condition. In case of product exchange, if the new product is of a higher value, the customer will have to make payment of the amount of the difference. In the case of a refund, the refund of the total amount paid will be made by bank transfer, after the consent given by the customer, within a maximum period of 14 days from the date Leather For Craft is informed of the decision to return the product. The cost of sending the return will be borne by the customer, except if the reason for the return is the responsibility of the website www.leatherforcraft.com. The customer must provide proof of the return of the order so that the refund can be processed. If you have benefited from an offer, when purchasing the product, you must also include it in your return. We will not be able to accept damaged products, without original or incomplete labels. In any case, the request for exchange or return of products must be made through the email: firstname.lastname@example.org and returned to the address:
Rua da Pousada Lote 16 Cave, 4800-056 Azurém - Guimarães
For more information you can contact Customer Support through (+351) 913374452, from Monday to Friday from 09AM to 01PM and from 03PM to 07PM.