The website has its domain registered in the name of Rui Gonçalves, registered as individual with is taxpayer number.

For any clarification related to the website www. you can contact us through the following contacts:

Phone: (+351) 913374452 from Monday to Friday from 09AM to 01PM and from 03PM to 07PM.


Letter: Rua da Pousada Lote 16 Cave, 4800-056 Azurém - Guimarães

The CNIACC monitors consumer disputes

What is a consumer conflict?

A consumer conflict is the result of a legal relationship of consumption, always having as a consumer and a professional (although each consumer or several professionals may be involved on each side). Business between individuals and businesses among professionals are not consumer.

onsumer disputes also need to be delimited in situations where the complaint is lodged by the consumer. If the consumer does not fulfill the contract, namely not paying the price of the goods or the service, we are not facing a conflict that can be qualified as consumer conflict. This is because the raison d'être of the characterization of a conflict as of consumption is in the specific (most debilitating) position in which the consumer usually finds himself.

What should the consumer do to try to resolve the conflict?

In the first instance, the best way to resolve any conflict is through direct negotiation with the other party. In the case of consumer disputes, the consumer should contact the trader, preferably by means of subsequent proof (eg registered letter with acknowledgment of receipt), informing him of the existence of a problem and requesting an answer.

In the event of a conflict, the consumer should subsequently resort to alternative means of dispute resolution (mediation or arbitration) by contacting an entity that promotes its settlement.

You can consult the list of Autonomous Consumer Information Centers and Consumer Conflict Arbitration Centers, and the CNIACC only has jurisdiction when there is no other competent authority. The rules and principles governing the operation of the arbitration centers are laid down in Law no. 144/2015 of 8 September. There is also a list of Alternative Dispute Resolution Bodies existing in the various Member States of the European Union, drawn up by the European Commission.

What are the advantages of alternative means of resolving consumer disputes?

• Speed;

• Free trend;

• Participation of the parties in the resolution of the conflict.

In case the mediation is not effective for the resolution of the conflict and / or the arbitration is not viable the consumer can always resort to the judicial process.

Before the judicial courts, there are in some Portuguese counties the peace judges, who seek the resolution of litigation with procedures guided by principles of procedural simplification, orality and informality. If there is no peace judgment, it is necessary to have recourse to a court, and the consumer must contact a lawyer.

In accordance with Law no. 144/2015 of September 8, we inform you that, in case of dispute, consumers may use the Consumer Conflict Arbitration Center of Vale do Ave, with site in and head office in Rua of Captain Alfredo Guimarães 1, 4800-019, Guimarães.